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【IMP】Please screenshot iOS stored value receipt if you did not get points


Dear members,


    If you did not obtain the package or game point product you bought with iOS credit card, please report this problem on [Online Report Center], be sure to provide pay-order screenshots, whick will accelerate the process.



图片: 2.png


The following informations are in this screenshot:

1. Apple ID

2. Invoice Date

3. Order ID

4. Product name and cost



1. You may find your pay-order screenshot in the e-mail ofr your apple ID.

2. For identity check, please do not block the Apple ID/Ordered Date/Order ID/product name and cost in the screenshot.


Iwplay customer service team thank you for you support.