Contact

Support

Terms of Service

  • Online Game Service User Agreement – PC Version Preview
  • Online Game Service User Agreement – Mobile Version Preview
  • Privacy Policy Preview
  • Game Management Rules Preview
  • Event Gift Redemption Instructions and Notices Preview

FORM DOWNLOAD

  • 【General Issue Application Form】 Download
  • 【Unauthorized Use / Account Theft Report Form】 Download
  • 【Game History Request Form (Including Account Proof)】 Download
  • 【Event Gift Redemption Application Form】 Download

NOTICE

  1. Members are required to carefully read the application form instructions and fill in accurate information. Depending on the service item, please attach the application form, affidavit, or consent form. All signature fields must be personally signed (any missing signature will render the application invalid).
  2. If any false information, impersonation, or illegal acts are found, the application will be considered invalid and will not be processed. In cases of serious offenses such as forged photos or signatures, IWPLAY World Interactive Entertainment Co., Ltd. reserves the right to forward the applicant’s information to judicial authorities for legal action.
  3. If any corrections are made on the form, the account holder’s personal seal must be affixed at the correction area.
  4. Please attach a copy of valid identification for the account being applied for. For detailed ID requirements, refer to the instructions on each form.
  5. If the member is under 18 years old, a copy of the legal guardian’s ID must also be attached, and the guardian must sign personally in the signature field.
  6. If the information is inconsistent, documents are incomplete, or errors are found in the form, the member will be notified to provide supplementary documents or resubmit. If contact cannot be established within three days, the application will be considered invalid.
  7. Methods of submitting application documents: take a photo and upload it to the customer service center (ensure that both the complete form and identification are visible), or send by mail.
  8. Mailing address (registered mail): 15F-1, No. 176, Jian 1st Rd., Zhonghe District, New Taipei City 235, Taiwan
    Attn: Customer Service Department, IWPLAY World Interactive Entertainment.

IWPLAY WORLD Games
Point Card Top-Up & Online Purchase